Economy: Boarded last, Exit last. Regular Coach Seats.
Economy+: More leg room, boarded before regular economy.
Business: From pre-flight drinks, to meals served on real china with proper knives and forks . Full flat-bed seats are the general standard for business class. Some airlines offer a chauffeured pick-up and drop-off service if you live within a certain distance from the airport, and most – if not all – have a dedicated lounge in the airport where you can fill up on free food and drinks.
First Class: Boarded first, Seperated from Coach, Access to First Class lounge. The standard of service is incomparable, with highly trained crew able to anticipate passengers. The standard of food leaps up a notch up too, with many menus and dishes created by Michelin starred chefs.
Factors affecting airfare:
Class of service - First Class vs. Coach
Days, dates and time of travel
Time of year
Advance purchase requirements
Specific airline used
Routing - Non-Stop vs. Connecting Flights
Who is traveling- Adult, Child, Infant
Classes of service:
First Class - F
Business Class - J
Coach Class - Y
***Airlines are introducing more and more classes of service and experiences than ever before. Varify air fares with the appropriate air basis code. Example: Premium Economy and Business First.***
Yeild Management
Yeild management is a variable pricing strategy, based on understanding, anticipating and influencing consumer behavior to maximize revenue.
Flight Types
Non Stop - Flights that do not stop en route.
Direct - Flights with stops but no change of aircraft.
Connection- Flight Which Requires change of aircraft en route.
Change of Gauge - Flight with a change of aircraft without a change in flight number (must explain to CM that they must change aircraft).
Routes of Trips
One Way - A trip from point A to point B without return to point A.
Round Trip - A trip from point A to point B and back to point A. Usually over the same route.
Open Jaw - A trip in which a passenger flies to one destination (A to B) and returns from another (C to A).
Circle Trip - Unlike a round trip with connecting flights, a circle trip includes stops of 1 or more days at different locations before returning to the point of origin.
**Remember This**
Code Share: When an airline uses someone elses plane. (I.E. New York - Paris will be an air france plane booked through Delta.), You will see Major Airline/Partner Airline (DL/AF) on the booking. Regular Availability will one show one airline code. These are booked through partnership airlines. Advise CM that there is a Code Share.
Commuter: A company that services smaller town. Usually lends planes to larger airports to bring flights to smaller locations. (appears as DL/**) You will advise operated by Minor Airline doing business as Major Airline.
***You CAN NOT book any flights to Cuba even if the CM is trying to route through Canada. American Express DOES NOT book travel to Cuba.***
The Card members name MUST match EXACTLY between the ID of the member and the name on the ticket. TSA will want it to match TO THE LETTER.
Limo Service
Limos are done only in passive form. You will contact the limo company (Empire or Carey) and get a quote, then book through the limo company. After the limo is booked you will create the "passive" in the limo section of Sabre.
Sabre
The Air Options button in Saturn will give you in options in the order of the way you will proceed in the call. Limo will only be booked through the manual booking option. To check for eligibility in PWP, use the conversion tool under the globe button. For Travel requirements you would be recommended to use visacentral.com/amex.
Partnerships
Delta Lines + Virgin Airlines
Up to 39 peak daily nonstop flights between us and uk.
Greater connection oppourtunities within the US.
Complements existing alliances.
More service options.
New service and new locations delivering more choice, more flexibility and a seamless, hassle-free experience for buisness travelers.
Co-locations at JFK T4 and London-Heathrow T3, Atlanta and Detroit - more flights to work around and fewer terminals to run around.
15 nonstop destinations to the UK including our newest services between Philidelphia and London-Heathrow as well as JFK and Manchester.
Nonstop Service between Seattle-Tacoma and LHR.
Schedules for business.
Schedules created specifically for business travelers.
Increased peak-day flights between the US and the UK up to 39 daily flights between the US and the UK.
10 daily flights between NYC and London.
Flights between NYC and London depart every 30 minutes during the early evening peak.
After the early evening peak flights between NYC and London depart hourly until 10:30pm.
Up to six daily non-stop flights between London and West Coast gateways- Los Angelas, San Francisco and Seattle.
Virgin Atlantic has rescheduled its London-Heathrow to Boston service to depart later in the afternoon to compliment Delta's morning flight.
Beginning May 2016, two new routes across the pond will be introduced with Delta's nonstop service from Salt Lake City to LHR and JFK to Edinburgh, Scotland.
Key Takeaways
Delta and Virgin Atlantic offer an impressive flight schedule across the US with 39 peak-day flights from North America to the UK, from popular destinations such as Atlanta, Boston, Los Angelas, San Francisco, Seatlle, New York, Newark and Washington.
Delta and Virgin Atlantic are now co-located at Terminal 4- JFK and Terminal 3- LHR.
Virgin Atlantic's Clubhouses provide passengers with extensive pre-and post-flight facilities, including business services, meal and beverage services, entertainment options and hair salon and spa services.
Virgin Atlantic Airways Flying Club frequent flyer program offers 3 tiers of membership and rewards: Red, Silver and Gold.
SKYTEAM
Skyteam since its inception in 2000, currently has 20 members. The SkyTeam Alliance has over 16,000 daily flights, with more than 1,050 destinations in 179 countries. SkyTeam is the biggest airline alliance in Greater China and its members nearly cover every corner of the globe.
Members include:
Aeroflot
Aerolineas
Argentinas
Aeromexico
Air Europa
Air France
Alitalia
China Eastern
China Southern
Czech Airlines
Delta Airlines
Garuda Indonesia
Kenya Airways
KLM
Korean Air
Middle Eastern Airlines
Saudia
Tarom
Vietnam Airlines
and Xiamen Airlines
The SkyTeam alliance offers more than 635 lounges and is available to International First Class or Business Class passengers and SkyTeam Elite Plus members traveling on SkyTeam international flights. The Founding members of SkyTeam were Delta, AeroMexico, Air France, and Korean Air.
Delta Serves more clients in the New York Area and provides service to more destinations from Laguardia and JFK combined than any other airline with over 100 worldwide destinations.
Delta Offers 464 peak daily domestic departures from LaGuardia, JFK and Newark, including transcontinental flights out of JFK to Los Angeles and San Francisco and Delta Shuttle service to Boston, Washington, D.C. and Chicago.
Delta's International service from New York-JFK and Newark includes 50 peak day departures to over 50 destinations.
Through its partners offers more than 400 destinations in Europe and North America and 12 Asia-Pacific destinations.
Delta has made significant investments in its New York facilities, including $160 million to modernize LaGuardia's Terminals C and D and $1.4 Billion at JFK to create a new experience at its T4 Terminal.
Delta offers more flights to and from Canada than any other US airline, serving 12 cities in Canada with up to 84 flights departing daily from Canada to the US.
Delta and its Joint Venture partners KLM, Air France and Alitalia offer transatlantic nonstop service from multiple Canadian gateways, with up to 93 weekly flights to our European hubs: Amsterdam, Paris and Rome, serving more than 50 European destinations and more than 200 destinations worldwide.
WestJet codeshares with Delta and Joint Venture partners provide connectivity to our worldwide networks.
Delta and its Join Venture partners have made significant enhancements to cabin features and services, including gourmet meal options, entertainment options, and next-generation passenger seats.